IT Support
J2 Technology specialises in helping businesses achieve the most from their IT infrastructure investment. We can provide the complete solution from specification, supply, configuration, installation and on-going hardware and software support.
Software Support
IT problems can have a significant impact on your business, whether through lost productivity or loss of data. Unless dealt with quickly and efficiently, even small issues can result in financial impact and reputational damage.
Our support service strives to ensure that your IT problems are resolved before they have chance to impact your business. We provide telephone, remote and on-site support for a wide range of products, and can also provide preventative and pro-active services through system and network monitoring.
We can provide full support when there is no internal IT support function, or can work with internal IT staff, providing specific expertise and resources when required, including holiday and absence cover.
Hardware Maintenance Support
When IT equipment develops a fault, it usually happens at the worst possible time, and the last thing you need is to be tackling with manufacturer warranty claims or facing unexpected capital expenditure for out of warranty equipment.
Our Hardware Maintenance support service exceeds manufacturer warranty provision, ensuring that an experienced and knowledgeable engineer is dispatched to site to return equipment to its pre-fault operational state. We will reinstate the operating system, third party software, user data and other configuration settings so that the system is ready for use as quickly as possible.
Our engineers are strategically positioned to ensure minimum downtime, and have the technical skills and experience of all supported products, eliminating the need to wait for the ‘right’ engineer to become available.
An extensive spares holding is located in multiple locations to further minimise downtime, and ensure that we get your system back up and running with the least amount of disruption.
Just some of the products that we support
- Anti-Malware
- Anti-Virus
- Backup Software
- Domain Name and DNS Management
- Firewall software
- Printer Drivers
- Spam Filtering
- VPN
- Web Browsers
- Microsoft Active Directory
- Microsoft Exchange
- Microsoft IIS
- Microsoft Office
- Microsoft Remote Desktop Services (Terminal Services)
- Microsoft Windows Desktop
- Microsoft Windows Server
- Microsoft Windows Software Update Service (WSUS)
- Red Hat Enterprise Linux
- SCO Unix and OpenServer
- Desktop PCs
- Laptops
- Network Switches
- Printers
- Routers & Firewalls
- Scanners
- Servers
- Storage Hardware (NAS / SAN)
- UPS
- Wireless Access Points
Network Support
Your network is the backbone of your IT infrastructure, and issues caused by not having enough network bandwidth, incorrect configuration, damaged cables or hardware faults can affect system performance at best, or cause downtime at worst.
We can proactively monitor your network infrastructure, looking for bottlenecks, data packet loss, and unusual network activity that could indicate unauthorised or malicious activity.
Our network support service covers both wired and wireless networks, up to and including externally facing routers where appropriate. We will conduct an initial audit to ensure all relevant information is captured, and will also perform regular health checks to reduce the risk of potential issues.
Proactive Monitoring
Having a support agreement in place is an important part of any IT strategy, however, it deals with events that have already occurred and impacted the business. Proactive monitoring detects problems within the IT infrastructure, and automatically alerts our support team so that a fix can be carried out before it can cause significant disruption to your operation.
We can monitor the health and performance of hardware, network infrastructure, critical services and applications, email flow, databases, websites, backups, software updates, router and firewall logs, security software, and failed login attempts. Automated alerts are sent to our support team following failure condition of breaching predefined thresholds.
Availability and Performance reports are automatically generated, and can be emailed directly to your IT team for review.
